FAQs
Frequently Asked Questions
Are these genuine gemstones?
Is it safe to buy gemstones and jewelry over the internet?
Yes, it is completely safe to buy gemstone and gemstone jewelry online. We provide full security and protection against the misuse of any kind of information. Your information is safe with us.
Can I exchange an item with another one on your website?
Currently, we are not processing any exchanges. If you’d like a replacement for the same item, please email us at fayajewels@gmail.com or whatsapp/call us on +91 9326542853
Where are you located? Do you have any stores?
We are located in Mumbai. Our jewellery is sold exclusively online. If you would like to speak to our experts you can visit our design studio on appointment basis.
How should you store your Jewelry?
To protect your jewelry, don’t keep it tangled in a jewelry box. Gems can get scratches hence store them separately or wrap each piece in a tissue paper or soft cloth or in ziplock bags.
When should you clean your jewelry?
To keep your gemstones and jewelry sparkling and new, we recommend cleaning them at least once a month.
What tips should I follow to take care of my Jewelry?
Always, be careful while removing jewelry. Don’t leave your jewelry at uncertain places eg. Near the sink where it can probably slip down the drain. When taking off your rings, don’t pull them by holding the gemstone, since over time, it can make the setting less secure or loose. Keep jewellery away from any kind of chemicals. Always, make sure that your jewellery is dry and clean before putting it away.
